Ticket Management
Orchestra aggregates issues and tickets from all connected platforms — Jira, GitHub, and GitLab — into a single unified view. Work happens in one place regardless of which tracker it originated from.
Unified View
Tickets from all workspace integrations appear in the same list. Each ticket is enriched with its source platform metadata while being normalized to a consistent Orchestra model.
| Field | Description |
|---|---|
| Title | Issue or ticket summary from the source tracker |
| Status | Normalized status — Open, In Progress, Review, Done, Blocked |
| Priority | Normalized priority — Low, Medium, High, Critical |
| Source | Origin platform (Jira / GitHub / GitLab) with external link |
| Assigned Agent | Which Orchestra agent is executing on this ticket (if any) |
| External ID | The ID in the source tracker (e.g., PROJ-123, #456) |
Statuses & Priorities
Orchestra maps each tracker's native states to a common set of statuses and priorities:
Statuses
Priorities
Assigning Agents to Tickets
Once an agent is deployed in your workspace, you can assign it to any ticket. Orchestra creates a background Job that the Worker service picks up and executes asynchronously.
Click any ticket in the list to open its detail view. The full ticket description (including ADF-rendered content for Jira) is displayed.
In the ticket detail, select an agent from the workspace's deployed agent list and click Start.
Navigate to Jobs to watch the execution in real time — each step, tool call, and sub-agent interaction is visible.
Atlassian Document Format (ADF)
Jira uses ADF for rich ticket descriptions — code blocks, mentions, tables, and media. Orchestra's dedicated ADF Generator microservice handles bidirectional conversion, ensuring Jira content is rendered accurately in the UI and that agent output can be written back to Jira in valid ADF.
Automatic: ADF conversion is fully transparent. When you open a Jira ticket, Orchestra fetches the raw ADF, converts it to HTML, and renders it natively. No configuration required.